What is your refund policy?

Last updated: October 9, 2026

You get a full refund if you cancel within 72 hours of payment and before any work begins. After that, the refund depends on how far your project has progressed, and third-party costs such as ISBN registration cannot be refunded once paid.

Stage at cancellation	Refund
Within 72 hours of payment, no work started	100%
After 72 hours, before any work has begun	75%
Brief approved and editorial assessment delivered, editing not started	50%
Editing in progress, less than half complete, no cover concepts presented	30%
Any deliverable approved, editing complete, or ISBN registration started	None

Approved refunds are reviewed within 5 to 7 business days and returned to the original payment method. The full terms are in our refund and cancellation policy.

What is your refund policy?

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